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Frequently Asked Questions

Our award-winning service team is available and can offer on-site, phone, or video support. Please contact or chat us so that we can help.

Yes, we provide both virtual and in-person training for our customers. Additionally, iPad-supported microscopes (Rebel and Revolve) are preloaded with our interactive iBooks manual. This is a great training tool for new lab members or as an easy refresher for existing users.

We have microscopy specialists globally available for technical questions, product demonstrations, and support. Please contact or chat us.

Yes, we offer both virtual and onsite product demonstrations of our microscopes. We follow CDC guidelines for masking and social distancing during our in-person demos. Click here to schedule a demo for your lab.

Upright microscopes are only capable of viewing glass slides. Inverted microscopes are optimized to view live and fixed samples in well plates, dishes, and flasks. Our microscopes’ ability to easily convert from an upright to an inverted means that your microscope can be optimized for each sample.

Our microscopes are optimized to view samples and cells prepared on slides, well plates, petri dishes, flasks, and hemocytometers.

No, unlike many fluorescent systems, our microscopes do not require a dark room and can be placed on a standard lab bench.

We work with Chroma Technologies and offer all the standard filters sets from UV to Cy7. We can also provide custom filter sets to fit your specific applications. Contact us to discuss your custom filter set needs.

We offer a 1-year warranty. We also offer extended warranty packages.

Software updates are free and easily installed through the App Store.

Yes, we work with and can recommend several finance companies to help you structure a lease option that works best for your timing and budget. We are also happy to work with your finance company as well.

Yes, please contact us so we may send you a list of publications in your field of research.

We believe pricing should be transparent. Try our quote builder to build and price your imaging systems.

Please contact or chat us to review any of current promotions.

Want to see our microscopes in action? Schedule an in-person demo for your samples or a quick 10-minute virtual demo.