Training Videos and Guides To Help You Get Started

Our award-winning service team is available to help! We offer on-site, chat, email, or video support.

For help during standard business hours (8 AM – 5 PM PST), please contact or chat us.

For after-hours support, submit a request and we’ll get back to you as soon as possible.

If you are unsure of who your local rep is, please contact or chat us to introduce you.

You can find your serial number on the sticker located at the back of your microscope after “Serial”.

The WiFi passcode is a 12-character code that can be found on the sticker located at the back of your microscope. This password cannot be changed.

To reconnect to your microscope, utilize the internet connection settings on your iPad’s iOS Settings App.

For more instructions, please view the Connecting Via Wi-Fi and USB-C videos within the Rebel and Revolve training pages.

To connect your microscope to your own network, utilize the internet connection settings in your ECHO Pro App.

For more instructions, please view the Networking video within the training pages for Rebel and Revolve.

You can update the ECHO Pro App by visiting the App Store on your microscope’s iPad. Select the ECHO Pro App under ‘Updates’.

To update your Revolution microscope software, please contact or chat us so that we can help.

We strongly recommend customers wait on updating iOS and Windows operating systems to the current versions until they’ve been tested by our software team. Please contact your local sales rep to update your microscope.

Unfortunately, it is ECHO policy to not store or manage customers Apple IDs or passwords. Please contact Apple Support for help recovering your Apple ID or password.

Unfortunately, we cannot restore deleted images at this time. Therefore, we ask customers to hold off on deleting images until all annotations are complete and an external backup has been taken.