SupportRequest

Company

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What is your serial number?*

This is located on the back of your microscope. For Cellcyte 1 systems, this will be located on the back of your controller.

Please select your preferred date of de-install.*

Kindly note that our team typically schedules relocations within minimum two to three weeks of receiving a purchase order. We will make every effort to accommodate your requested date, subject to availability.

Please select your preferred date of re-install.*

Kindly note that our team typically schedules relocations within minimum two to three weeks of receiving a purchase order. We will make every effort to accommodate your requested date, subject to availability.

Please select your preferred date for preventative maintenance.*

Kindly note that our team typically schedules preventative maintenance within minimum two to three weeks of receiving a purchase order. We will make every effort to accommodate your requested date, subject to availability.

Please select your preferred date for service.*

Kindly note that our team typically schedules services within minimum two to three weeks of receiving a purchase order. We will make every effort to accommodate your requested date, subject to availability.

What is your Rebel iOS version number?*

This can be found through your iPad's iOS Settings > General > About.

What is your Revolve iOS version number?*

This can be found through your iPad's iOS Settings > General > About.

Thank you for entering in your Rebel iOS version number.

To prevent any potential glitches or incompatibilities, automatic updates are turned off by default on all iPads shipping from ECHO. Before updating, please refer to the chart to the right to determine the approved software version for your microscope, based on your serial number.

To update, you may need your Apple ID and Password to update iOS.

To update iPadOS:
1. Open iOS Settings > General > Software Update.
2. Wait for the iPad to search for an update.
3. If an update is available, iPad will tell you which version it is. Please review the list on the right for the latest tested and approved iPadOS version for your microscope serial number.
5. If the update has been approved, please download and install the update.
6. If prompted, enter the Apple ID information.

If you have any other questions or issues, please reach out to us through our chat.

Please use this chart to identify which software version is approved for your microscope.

Serial Number Format	Recent Supported iOS	Recent Supported App Name	Recent Supported App Version Number
REB-*****	17	Discover ECHO	7.0.4
REB-01-*****	18	Discover ECHO	7.2.2
REB-01-D-*****	Current	Discover ECHO	Current
REB-01-E*****	Current	Discover ECHO	Current
REB-01-E2-*****	Current	Discover ECHO	Current

Thank you for entering in your Revolve iOS version number.

To prevent any potential glitches or incompatibilities, automatic updates are turned off by default on all iPads shipping from ECHO. Before updating, please refer to the chart to the right to determine the approved software version for your microscope, based on your serial number.

To update, you may need your Apple ID and Password to update iOS.

To update iPadOS:
1. Open iOS Settings > General > Software Update.
2. Wait for the iPad to search for an update.
3. If an update is available, iPad will tell you which version it is. Please review the list on the right for the latest tested and approved iPadOS version for your microscope serial number.
5. If the update has been approved, please download and install the update.
6. If prompted, enter the Apple ID information.

If you have any other questions or issues, please reach out to us through our chat.

Please use this chart to identify which software version is approved for your microscope.

Serial Number Format	Recent Supported iOS	Recent Supported App Name	Recent Supported App Version Number
B-*****	15 or 16	ECHO Pro	6.4.1
G-*****	16	Discover ECHO	7.0.4
D-*****	17	Discover ECHO	7.2.2
M-*****	18	Discover ECHO	7.2.2
RVL2-K****	Current	Discover ECHO	Current
RVL2-K2-*****	Current	Discover ECHO	Current
RVL2-K3-*****	Current	Discover ECHO	Current
RVL2-K4-*****	Current	Discover ECHO	Current

Please describe the issue you are experiencing.*

Please provide as much information as you can to help resolve your issue quickly.

Attachments

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What is your serial number?*

This is located on the back of your microscope. For Cellcyte 1 systems, this will be located on the back of your controller.

Who is requesting this support?

Company*

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